Shipping & Returns
Shipping
We are working hard to ensure that shipments arrive comfortably at your doorstep within the usual timeframe; however, due to the current health emergency, transport services could be delayed by up to more than a week.
Recarokids.co.uk ships to Italy, Germany and France with Standard Delivery.
Deliveries are not made on Saturdays, Sundays or holidays. Products are delivered to your door.
You have made a purchase on www.recaro-kids.com and you want to know the status of your order? Here are some tips:
- Have you already received the order confirmation email? We will send you a confirmation email once we have received your payment.
- Have you already received the dispatch confirmation email? Now you can track your parcel until it reaches your home using the tracking link in the email.
Not what you were looking for? Take a look at the frequently asked questions!
How long will it take to receive my parcel?
Delivery times are returning to normal, but there may still be delays. Your order will normally be dispatched between 4 and 7 working days after the order Confirmation. If the destination of your parcel is subject to municipal or regional restrictions on the movement of goods, you will be notified by our Customer Service by email.
How can I track the status of my shipment?
You can track your order by simply clicking on the tracking link in the dispatch confirmation email or directly from www.recaro-kids.com. Login to www.recaro-kids.com and access the "Orders" section of your personal profile. Here you can check the progress of your order and track your shipment.
Why is the tracking link for my order not visible?
If your order is among those that have been delayed due to courier service issues, the tracking link may not be updated in real time. Don't worry! Keep monitoring the tracking in your personal area: the status of your order will soon be visible!
What does it mean when the tracking link of my order says "Returned to sender"?
It may happen that your order is correctly shipped from our warehouse but, due to organisational issues or overloading, the destination branch has been unable to handle it and therefore sends the parcel back to our warehouse. This situation is beyond our control; should it occur we will inform you and we will then cancel the order and refund it.
What does it mean when the tracking link of my order says "Unknown recipient or wrong address"?
All shipments on hold are monitored by our Customer Service, which releases the goods and attempts to deliver them again up to two times. If the courier informs us that there is something wrong with the delivery address you provided when placing the order, we will contact you immediately asking for clarification in order to release the goods.
Returns and refund
Have you purchased an item from the Recaro Kids shop and you want to return it? Here are some tips.
Right to withdraw If you have changed your mind after placing an order on the Recaro Kids shop and no longer wish to receive the goods, you have the right to withdraw from the purchase contract without penalty within 30 days of receiving the goods.
Contact our Customer Service via the "contact" form or the chatbox on the homepage of this website. Please, have your order number ready, one of our operators will support you in cancelling your order.
If you need to return an item, please contact our Customer Service via the "contact" form or the chatbox on the homepage of this website. Please, have your order number ready: we will check what has happened and verify the conditions required to open a returns procedure in your name.
Refund
- The refund procedure is opened immediately by our Customer Service as soon as the return is made.
- Refund usually takes place through the same method used for payment: for example, if you used your credit card, the refund will be credited to that credit card.
Refunds are usually made within 14 days of receipt of the Notice of Withdrawal or the communication confirming your right to return the goods. For more information on the right to withdraw, returns and refunds, please read the Terms and Conditions of sale.
